Frequently Asked Questions
Get answers to your Frequently Asked Questions about authentic Roberto Coin jewelry, from our signature ruby and authenticity to jewelry care and shipping information.
How can I be certain my Roberto Coin jewelry is authentic?
The most important step to ensure authenticity is to purchase directly from our official website, robertocoins.com/shop, or from one of our authorized retail partners. Every authentic piece of Roberto Coin jewelry is distinguished by three key signatures: my personal maker’s mark, the “Made in Italy” stamp, and of course, the signature hidden ruby set on the inside of the piece as my personal wish of happiness for you. The unmistakable quality of the materials and the masterful Italian craftsmanship will be evident upon inspection.
What is the meaning of the signature ruby?
Since 1996, I have placed a small ruby on the inside of every piece I create. This is a personal gift to everyone who wears my jewelry. The idea is inspired by ancient stories that believed a ruby, worn in direct contact with the skin, brings long life, health, and happiness. This signature is my way of sharing a secret wish with you and is the ultimate seal of authenticity on all jewelry Roberto Coin designs.
How should I care for my Roberto Coin jewelry?
Your Roberto Coin jewelry is crafted to be cherished for a lifetime. To maintain its beauty, we recommend gentle cleaning with a soft, dry cloth. For a deeper clean, you can use a solution of warm water and mild soap, gently brushing with a soft-bristled brush, followed by a thorough rinse and polish with a soft cloth. Always store pieces separately in a jewelry box or pouch to prevent scratching. Proper care will ensure your roberto coin necklace or earrings remain brilliant for years to come.
Where can I purchase authentic Roberto Coin pieces?
To guarantee you are receiving an authentic creation, you have two primary options. You can explore and purchase from the complete collection here at our official online boutique, robertocoins.com/shop. Alternatively, you can visit one of our carefully selected authorized retail partners worldwide. Purchases from unauthorized third-party websites or marketplaces cannot be verified and do not carry our warranty.
What are the shipping options for my order?
We are committed to ensuring your purchase arrives safely and elegantly. All orders placed through robertocoins.com are fully insured and require a signature upon delivery for your security. We offer several shipping options at checkout to meet your needs. We take great care in packaging every order, ensuring that your new roberto coin bracelet or other treasured piece is protected and presented beautifully upon arrival.